Frequently Asked Questions
How do I register?
This is a new online system for the LCA so everyone will have to create a new account. Start by creating a new username and password and follow the prompts to continue.
You will not need to remember your registration # to register for courses. The registration number will be provided automatically next time you log in. See below if you have forgotten your password.
If you have NOT previously signed up / registered for this website: Don't worry, you will be able to sign up for a new account, just as you would register for any e-commerce website once registration opens. Not to worry and it will only take a minute.
Do I have to pay the LCA Membership fee?
The LCA membership fee is valid from Sept 1 - Aug 31 and is $10 per family. Therefore, at the start of Fall registration there will automatically be a one-time $10 membership added to your registration.
Paying by Cheque?
We do not accept payment via cheque.
I can't seem to log on
Make sure that your e-mail address matches in both boxes and that your password is at LEAST 6 characters long. Also, make sure you have not already registered with your email address previously. To test if you have already registered, try logging in with your email address, also see next item.
I lost or forgot my password
If you have forgotten your password, enter your email on the login page and click "Forgot Password".
What if I want to sign up a family member in the same class?
No problem. First, add the class to your shopping cart then, change the quantity to the # of family members that you want to register for the class. Make sure to click "Update Quantities" on your shopping cart or the new quantity may not be saved. Later on, you'll be able to assign them to the class. You may only sign up one other person besides yourself.
The buttons just don't seem to be working for me
Sorry, this system is still new, and a few kinks may remain.
Please try the following solutions before e-mailing or calling us us.
- Make sure your browser is up to date. This can usually be done by going to your browser's top menu and finding the "About" tab. Although you should not have to, you may want to try a 2nd browser, just in case. There should be an update button there. Or, go to the browser you are using's homepage. ie: Internet Explorer, Firefox, Chrome, or Safari. Either way, as we are still in Beta development, please send details of the error to us at firstname.lastname@example.org
Credit Card Processing
If you are having trouble with your credit card processing, please send as many details as possible (including screenshots!) to email@example.com. Be sure that you are entering all of the credit card information in the correct format (ie month is 05, not May or 5) and double check that your billing address is formatted the same as your actual bill. PayPal is very picky.
Is this website secure? Is my credit card information safe?
YES. This website is secured with 256 bit encryption. All payments are processed using this encryption through a secure server (you can see the lock symbol in your browser and we will have a verification badge on the final payment screen )
The Community Association does NOT get to see OR store your credit card information (only our web merchant account, PayPal Website Payments Pro handles your credit card information and even they only store it temporarily). PayPal handles the online payments for eBay, so you can be confident their systems are well-tested.